local_offer10% BONUS using the code "GRAD24" at checkout.

 

Frequently Asked Questions

Popular topics and FAQs about the program.

What is the Technology Trade-In Program?
The Technology Trade-In Program is part of our commitment to minimizing the impact our products have on the environment. It offers UW University Store customers an easy way to sell your electronic equipment.

Does UW University Store administer the program?
No. UW University Store contracts with PowerON Services, Inc. to administer and manage the Technology Trade-In Program.

How do I get a quote?
Find your product. Answer a few simple questions about its condition to see an estimated value. Complete the quote process by entering required customer information. Check your email for a message containing quote details and shipping instructions. The quote is valid for 30 days.

Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

How is the value of my equipment determined?
The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the website, you'll answer a few simple questions about your product and describe its condition. Based on the information you provide, PowerON determines the estimated fair market value of your device and a quote is displayed instantly.

How do I determine if a device is New in Box, Working or Non-Working?
Use the following outlined criteria which include functional and cosmetic condition.

NEW IN BOX - Device is still in factory original packaging. Must come with the box and all accessories sealed/untouched. For a device to be in this condition, the following must also be true:

  • Plastic film is still on the device and has not been reapplied.
  • The device has not been activated.
  • Must come with the original box with matching serial number.
  • Contains original accessories sealed and untouched.
  • Must be paid off and free of any financial obligations.
  • No asset tags.
  • No remote management.
  • No customer tape or markings.

WORKING - all of the following are true:

  • Product is in working condition. (turns on and functions 100% as intended)
  • Product is fully functional. (e.g., ports, keyboard, trackpad, speakers, etc.)
  • Product has NO defective or missing components. (e.g., ports, keys, trackpad, SSD, HDD, etc.)
  • Product is free of severe cosmetic damage. (e.g., damage restricting port usage, rolled corners causing LCD damage, exposed internal components)
  • Product may have slight cosmetic blemishes.
  • Product may have minor scratches or dings in the housing, due to normal usage.
  • Product LCD may NOT have blemishes that are noticeable during normal operation. (e.g., dead pixels, white spots, burn-in, keyboard abrasion on screen, screen delamination, etc.)
  • Product is NOT locked, iCloud locked, under Device Management Software supervision, part of Apple's DEP program, or reported stolen.
  • Product is paid off and free of any financial obligations.

NON WORKING - any of the following are true:

  • Product is NOT in working condition. (turns on and functions 100% as intended)
  • Product is NOT fully functional. (e.g., issues with ports, keyboard, trackpad, speakers, etc.)
  • Product has defective or missing components. (e.g., ports, keys, trackpad, SSD, HDD, etc.)
  • Product has severe cosmetic damage.
  • Product LCD has blemishes that are noticeable during normal operation. (e.g., dead pixels, white spots, burn-in, keyboard abrasion on screen, screen delamination, etc.)
  • Product is locked, iCloud locked, under Device Management Software supervision, part of Apple's DEP program, or has been reported stolen.
  • Product is NOT paid off and free of any financial obligations.

What products are eligible for the program?
Any laptop, desktop, tablet, smartphone, smart watch, media player, display, gaming console, or dslr camera - may qualify.

What if I receive a zero-value quote?
We recommend using a local option to help you recycle your electronics simply and safely.

What if I can't find my product?
If your product is less than five years old, please email us at reuse@poweron.com. We will provide a custom quote and add your model to our program.

Can I sell to PowerON if I live outside the United States?
No. Our program is only offered to individuals 18 years or older in the U.S.

How will I be paid for my equipment?
You will receive a UW University Store Gift Card equal to the trade-in value.

Can my equipment be returned after payment has been issued?
No. Once payment is fulfilled, the item will not be returned.

What should I do with my old equipment before I bring it to the store?
Remove any account passwords from your product. Search your product's manufacturer support page assistance. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old product. PowerON and UW University Store assume no responsibility for loss or confidentiality of personal data on equipment.

What happens to my equipment after I trade it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled by a contracted recycling supplier in an environmentally responsible manner.

What happens to my personal data?
PowerON's data erasure process includes complete data removal to industry standards (NIST 800-88, HIPAA, and PII compliant). PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer.

How do I avoid adjustments to the trade-in value?

  • Verify the device meets all requirements for "Working" condition and functions 100% as intended.
    • Physically test any ports (HDMI, SD, USB, etc.) by inserting appropriate connection
    • Test the audio (speakers), video, camera, microphone, and keyboard on the device
    • Check for screen damage (e.g., dead pixels, white spots, burn-in, keyboard abrasion on screen, screen delamination, etc.)
    • Check Apple device using GSX
  • Verify all account locks have been removed from the device, like the following:
    • Apple "Find My"
    • Apple iCloud
    • Device Management
arrow_circle_up